[BUSINESS] do hosts monitor the servers

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BarbaraCum
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[BUSINESS] do hosts monitor the servers

#1

Post by BarbaraCum » June 18th, 2022, 10:53 am

My hard drive failed and it took 2 hour after I opened a ticket for my host to fix it. Do hosts even know when a managed server has hardware issues or do they expect us to open a ticket?






Sandman
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Joined: November 23rd, 2021, 5:13 pm

#2

Post by Sandman » June 18th, 2022, 7:30 pm

Depends on the webhost everyone has different monitoring solutions.

2 hours to replace a hard drive is not bad.



24alex
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#3

Post by 24alex » June 18th, 2022, 8:46 pm

would this have happened if you were using cloud?






monsta
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#4

Post by monsta » June 19th, 2022, 8:50 am

If it is a managed server the host has to be responsible and watch for downtimes.






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LuKenGas
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#5

Post by LuKenGas » June 20th, 2022, 5:36 am

Not seen any I have used proactively do shit until I have had to open a ticket tell them my server was down.






Jag
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#6

Post by Jag » June 21st, 2022, 6:53 am

BarbaraCum wrote:
June 18th, 2022, 10:53 am
My hard drive failed and it took 2 hour after I opened a ticket for my host to fix it. Do hosts even know when a managed server has hardware issues or do they expect us to open a ticket?
I doubt 99% of them ever do


From Malta with love and sunshine

Cumslut
Posts: 289
Joined: October 24th, 2018, 5:59 am

#7

Post by Cumslut » June 22nd, 2022, 10:17 am

Mine for sure does not know when my server is acting up I am the one emailing them to say the sites are not loading






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tacnet
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#8

Post by tacnet » June 22nd, 2022, 5:04 pm

I guess it depends on how big a customer you are for them.

We get a pretty good proactive service from our hosts but then we do have quite a few servers with them.



pussylover
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Joined: March 6th, 2018, 10:30 am

#9

Post by pussylover » June 23rd, 2022, 6:45 am

tacnet wrote:
June 22nd, 2022, 5:04 pm
I guess it depends on how big a customer you are for them.

Same in everything else in life the more you pay the more service you get






Gefreksiy
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Joined: February 6th, 2022, 6:38 am

#10

Post by Gefreksiy » June 25th, 2022, 3:10 pm

Here is the scoop,you pay you get, you want to spend $10 a month on hosting you ain't getting shit.






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TheButcher
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#11

Post by TheButcher » June 26th, 2022, 9:14 am

Gefreksiy wrote:
June 25th, 2022, 3:10 pm
Here is the scoop,you pay you get, you want to spend $10 a month on hosting you ain't getting shit.


Amen



NSWDave
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Joined: September 11th, 2021, 8:31 pm
Location: Sydney Australia

#12

Post by NSWDave » June 27th, 2022, 1:08 pm

Gefreksiy wrote:
June 25th, 2022, 3:10 pm
Here is the scoop,you pay you get, you want to spend $10 a month on hosting you ain't getting shit.
That is how life is,money gets the treatment.






Sandman
Posts: 170
Joined: November 23rd, 2021, 5:13 pm

#13

Post by Sandman » June 27th, 2022, 3:39 pm

Not really true we monitor our shared webhosting servers and fix issues before customers notice them.


Gefreksiy wrote:
June 25th, 2022, 3:10 pm
Here is the scoop,you pay you get, you want to spend $10 a month on hosting you ain't getting shit.



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TheButcher
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Title: I like weekends
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#14

Post by TheButcher » June 27th, 2022, 5:05 pm

Sandman wrote:
June 27th, 2022, 3:39 pm
Not really true we monitor our shared webhosting servers and fix issues before customers notice them.


Gefreksiy wrote:
June 25th, 2022, 3:10 pm
Here is the scoop,you pay you get, you want to spend $10 a month on hosting you ain't getting shit.


Now that is what I call a serious business model. 34ddww



Webby
Posts: 322
Joined: November 3rd, 2018, 7:46 pm

#15

Post by Webby » June 28th, 2022, 5:40 pm

I hope they check my server






[BUSINESS] do hosts monitor the servers

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